Your missions will be:

1) Manage the portfolio of customers that will be entrusted to you by accompanying
them in the daily use of the Company service:

○ Proactively propose action plans to simplify the customer experience and
remove any identified friction

○ Measure on a regular basis :
- Customer satisfaction level (NPS)
- The value provided by Company to the Customer (ROI)

○ Create a relationship of trust with your contact persons & C-levels

2) Be accountable for the generation of Company revenues through:

○ Contract renewals
○ Upsell
○ Cross-sell (within the same geographic area)
From the identification of the opportunity to the deal closing

3) Be the ambassador of the Company platform to your customers:

○ Proactively propose action plans to reinforce their knowledge of the platform
and the use of its capabilities
○ Analyze the user experience and propose improvements, in close
collaboration with the Company product teams
○ Train & Support the customer in their daily use of the Company platform

4) Be the voice of the customer within the Company organization - in particular with

○ Product & Tech teams:
- Seize the opportunity of each Customer's feedback to contribute to the
development of the Company roadmap;
- Organize workshops between Customers & Company Product / Tech
teams when necessary

○ Teams in charge of creating 3D models ("Digital Twin") for our customers:
- Ensure a good understanding of the customer's issues and
expectations on the part of the teams in charge of the
production of 3D models;
- Ensure a good understanding of company's internal processes by the
client

■ Work in close collaboration with the Company Project Managers in
charge of creating the models

■ Alert internally in case of risk on respect of the schedules 

○ Work in close collaboration with the Presales Manager to ensure the correct
implementation/integration of Company’s services to our clients
○ Work closely with the Account Executive to ensure an ongoing business
relationship

5) Manage cross-functional projects to improve the overall experience of our
customers (e.g. deployment and maintenance of a new public Help Center for our
customers)

To shine with us:

● You must be fluent in English and French
● German is a plus
● You have at least 2 years of experience with customer responsibilities (CSM or
Account Manager if possible)
● You have a strong customer orientation
● You are organized and you like to work on several different projects
● You are curious, able to listen, learn and teach